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CUSTOMER SERVICE

Shipping & Delivery

All orders are shipped by Australia Post. Please allow 5-14 business days for ground shipping. Your shipping charge is a flat rate of $15.00 per order. Please make sure someone will be available to receive your order, otherwise your package may be returned to us.

If an item runs out of stock before your order is processed, a refund will be automatically issued back to your account within two to three business days or contact will be made to discuss an alternative product.

Privacy & Security

We will always handle your personal information securely and carefully. We will only use your personal information when it is necessary for us to deliver you a service or perform other necessary business functions and activities. We will not use your information for purposes unrelated to the services we provide, unless first obtaining your consent. We will always use fair and lawful means of collecting personal information. In most circumstances, we will collect personal information directly from you. We do not store your credit card details in any way. The information we collect is supplied directly by you at our website. For example, the details you provide us when you place an order, open an account, subscribe to our emails, join a mailing list, enter a competition, submit an enquiry, or provide feedback to us. Where we wish to collect personal information about you via the internet, we will expressly ask you for that personal information and explain the purpose for which we are requesting the information (e.g. to add you to a mailing list).

We do not intend to sell your personal information to other parties. However, we will often need to pass your personal details, such as your name and address, to companies who perform part of our service delivery – for example, organisations such as Australia Post or other agencies who assist us in the conduct of competitions. We may otherwise use or disclose your personal information where required or authorised by law, which may include emergency situations and assisting law enforcement agencies.

Returns & Replacements

Western Work Wear will happily exchange items upon presentation of receipt. Returns will be accepted for change of size or faulty goods with presentation of receipt. Returns will not be accepted for change of mind. Ensure that the products are in their original condition (tags still attached, if apparel) and all packaging materials. Package up the goods and return to us using a trackable Australia Post satchel. Change of mind and exchanging sizes will need to be returned at your cost. If it is faulty or the wrong item received, Western Work Wear will cover the cost of the return. Returns can take up to 10 working days to process from the date that the goods are physically received by our warehouse. Refunds can take up to 5 working days to register on your credit card or PayPal account.

Should you need help or have any questions, please contact our customer service team on 08 9841 8096 between 9.00am and 4.00pm, Monday to Friday. Otherwise, please send us an email anytime: orders@westernworkwear.net.au

Updating Account Information

Please log into your account from time to time to ensure that your account information remains current. We cannot take any responsibility for orders sent to incorrect shipping addresses where you have not updated your details.

Lisa Watson

Lisa Watson

Business Owner

Gary Watson

Gary Watson

Business Owner

Rae France

Rae France

Customer Sales and Service